Your Guide to Playing Safely at Charmius

Our approach to player wellbeing is built into every section of the platform — Casino, Live Casino, Sports, and Esports alike. Responsible gambling at Charmius means giving you practical, immediate controls: set a deposit limit, cap your losses with a loss limit (Loss = Bets − Wins), or trigger a cooling-off directly from your Profile. Every tool applies across all game types, with no exceptions.

Setting Deposit and Loss Limits That Actually Work

Good intentions are easy to have and hard to stick to mid-session. That is why we built the Limits system into your Profile rather than leaving it as a support-only request. Deposit limits on Charmius are straightforward — you choose a daily, weekly, or monthly cap, and only deposits with a successful transaction status are counted against that ceiling once it is set.

The safer play tools on Charmius extend further than deposits alone. Loss limits on Charmius operate on a precise formula: Loss = Bets − Wins, covering real-money and bonus play across both Casino and Sports sections. One important detail worth understanding: the limit applies to your initial deposit amount, not to accumulated winnings. If you deposit 50 AUD, set a loss limit of 10 AUD, then build a balance of 1,000 AUD through play — that 1,000 AUD balance is not fully protected by the original 10 AUD cap, because the formula anchors to what you put in, not what you built up.

Here is how the timing rules work for limit adjustments:

Session limits at Charmius — whether daily, weekly, or monthly — follow the same immediate-decrease rule above. If you ever need help adjusting anything manually, these rules and more are laid out in our full terms and conditions. Responsible gambling at Charmius starts with making sure you always understand the mechanics before you play.

Taking a 24-Hour Break: How Our Cooling-Off Period Works

Sometimes the right move is simply to step away. Cooling off periods at Charmius can be activated in two ways: through the Profile section directly, or by reaching out to our Support team via live chat. The moment a cooling-off period begins, betting and deposits are blocked across all sections — Casino, Live Casino, Sports, and Esports — for a minimum of 24 hours.

Importantly, your ability to withdraw funds is not affected. If you have a balance, it remains accessible throughout the cooling-off window. Deposit limits on Charmius remain active during this time, reinforcing the boundary you have already set.

The table below summarises what changes and what stays the same during cooling-off:

We want to be clear: this tool is not a punishment. It is a structured pause designed to help you reset. And if 24 hours is not long enough, the next step — self-exclusion — is there for you once the cooling-off window closes.

Self-Exclusion: From One Day to an Open-Ended Break

After your cooling-off period expires, you can request a formal self-exclusion. Self exclusion at Charmius cannot be activated while a cooling-off period is still running — the two tools are sequential by design, giving you a deliberate moment of reflection before committing to a longer break.

Once eligible, you can select from the following durations:

• 1 day — a brief, structured pause for short-term concerns
• 1 week — a working-week reset when things feel out of hand
• 2 weeks — extended breathing room for a longer reassessment
• 1 month — a full calendar month away from all play
• 3 months — a serious, sustained break from the platform
• Indefinitely — a permanent exclusion with no set return date

Playing safe at Charmius during a self-exclusion period means all gaming activity is suspended. Your account data and rights throughout any exclusion period are handled in accordance with our data rights and privacy policy. We take both your wellbeing and your information seriously — one does not come at the expense of the other.

Support Organisations and Tools for Keeping Minors Safe

No limit-setting tool replaces genuine support when gambling stops being entertainment. Gambling help for Charmius players is available through three specialist organisations that offer confidential, non-judgmental assistance:

• Gambling Therapy — free online support including live chat and forums for players and families
• GameCare — dedicated helpline and counselling services for problem gambling in English-speaking regions
• Gamblers Anonymous — peer-led support meetings and a 12-step recovery framework

We also take 18 plus play at Charmius seriously. Every account holder must provide accurate age information at registration — any violation results in forfeited funds, a blacklisted account, and potential legal consequences. We recommend logging out whenever you are away from your device to prevent unauthorised access.

For households with younger members, two third-party tools are worth installing:

Our commitment to player protection is underpinned by the standards outlined under our Tobique licence and safety framework. Responsible gambling at Charmius is not a box-ticking exercise — it is a commitment we apply consistently across every part of the platform, for every type of player.

Frequently Asked Questions

How Do I Set a Deposit or Loss Limit on My Account?

Navigate to the Limits tab inside your Profile. From there, select deposit limits on Charmius or a loss limit and choose your preferred daily, weekly, or monthly timeframe. Decreases take effect immediately.

What Happens If I Want to Increase a Limit I Previously Set?

Any increase or cancellation of an existing limit takes up to 24 hours to process after you confirm the change on-site. This delay is intentional and gives you time to reconsider.

Can I Withdraw Funds While on a Cooling-Off Period?

Yes. During a 24-hour cooling-off, deposits and bets are blocked, but your balance remains fully accessible for withdrawal. Self-exclusion options become available once the cooling-off window closes.